What an Empty Sales Desk Costs a Dealership

By Larry Sherwood Jr., founder · Updated

A salesperson walking two customers through a dealership showroom

Walk your showroom on a Saturday and count the desks with nobody behind them. Each one is a line of gross you are paying for in floor plan, advertising and lot space, and not collecting.

The production of one position

NADA's 2025 data shows the average new-vehicle salesperson retailed 111 new vehicles for the year, about 9 a month, and the average used-vehicle salesperson retailed 137, about 11 a month.1 In the first quarter of 2026, the Presidio-NCM benchmark of more than 4,000 franchised dealerships put gross profit at $1,781 per new vehicle and $1,253 per used vehicle, with $1,727 in F&I income per retail unit.3

InputBenchmark
Units per month91
Front gross per unit (average of new and used)$1,5173
F&I income per unit$1,7273
Gross the position produces$29,196 a month

What you actually lose

Your other salespeople pick up some of the ups when a desk is empty. They do not pick up all of them, and a stretched floor works each up less well. If your team covers half, one empty desk still costs about $14,598 a month. You can set your own coverage in the calculator.

Five empty desks at those benchmarks, half covered, is about $72,990 a month in lost gross. The flat fee to fill all five is $12,500.

Why the desk keeps emptying

Sales consultant is the highest-turnover job in the building. NADA's workforce study put annual turnover at 71.9% with three-year retention of only 32.8%,9 and a Hireology and Cox Automotive study found 67% annual turnover among sales teams.11 The desk does not stay filled on its own. It stays filled when someone is always recruiting for it.

See what it costs your store

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