Service drive positions
7 positions, each with what the role does, when a store needs it, what it pays and one flat fee per hire.
The service drive is where customers decide whether to come back. Advisors sell the work, and the support roles around them keep the drive moving so advisors can spend their time with customers.
How to pick the right level
- Plan on one service advisor for about every 15 to 20 repair orders a day.
- An express service advisor fits stores with a quick lane or a high-volume maintenance drive.
- Greeters, cashiers and shuttle drivers free advisors to write and sell work.
- A loaner fleet manager pays off once loaners and rentals number in the dozens.
Every level, what it pays and the fee
Shuttle Driver
$500 per hireDrives service customers to and from home or work while their vehicle is in the shop.
When a store needs it: Mid-size stores and up. Pay: $27,520 to $35,450 a year.
Service Greeter
$500 per hireMeets every customer at the service drive, checks them in and keeps the drive moving.
When a store needs it: Large stores. Pay: $31,130 to $38,480 a year.
Service Cashier
$500 per hireCloses repair orders, takes payment and handles customer pickup.
When a store needs it: Mid-size stores and up. Pay: $32,220 to $38,590 a year.
Express Service Advisor
$1,500 per hireWrites quick-turn oil changes and maintenance in the express lane, with a fast, high-volume drive.
When a store needs it: Mid-size stores and up. Pay: $29,450 to $66,990 a year.
Loaner and Rental Agent
$1,500 per hireChecks loaner and rental vehicles in and out, and tracks damage, fuel and billing.
When a store needs it: Mid-size stores and up. Pay: $30,800 to $48,610 a year.
Service Advisor
$3,500 per hireService drive writers who greet, walk around, sell the menu and keep CSI up. Full details for this position.
When a store needs it: Every store. Pay: $42,860 to $104,360 a year.
Loaner Fleet Manager
$3,500 per hireManages the loaner and rental fleet: size, utilization, rotation and billing back to warranty.
When a store needs it: Large stores. Pay: $52,740 to $101,270 a year.
About store size and pay
Store size guidance reflects how dealerships typically staff as they grow, drawn from our 25 years inside dealerships and recruiting for them since 2012. Every store is different, so we confirm the right level on your intake call.
- Every store: Any franchised or independent dealership
- Mid-size stores: About 100 or more new and used retail units a month, or 50 or more employees
- Large stores: About 250 or more units a month, or 150 or more employees
- Dealer groups: About 3 to 10 rooftops
- Large dealer groups: 10 or more rooftops
- Stores with a body shop, stores with in-house financing and specialty dealers: roles that depend on the business, not its size
Pay bands are what people in each role earn at automobile dealers, from the U.S. Bureau of Labor Statistics (Occupational Employment and Wage Statistics, May 2025), including commissions and bonuses. Most bands run from the 25th to the 75th percentile; senior levels use the upper range of the same occupation. A band marked * uses all-industry figures because BLS does not report that role for auto dealers.
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